Maddie's Goal, Fast Shipping + Delivery.

Everyone loves fast shipping. Just like Maddie at dinner time, we know pets and their humans are often impatient to get their paws on our great products! We work hard to ship most products within 12 hours. Some items may have longer handling or transit times and will be explained on their individual item page. Select items may ship separately and at different times.

Product Specific Shipping Information.

Partner Product: This item ships directly from our manufacturing partner. We are unable to expedite the time to ship listed below. This item will ship separately from most other items.

Shipping Time: On Average, this item is packaged and shipped out within 24 hours of placing your order, Monday - Thursday.

Carriers: This item will ship via the USPS.

Transit Time: The normal transit time for this item is 1-5 business days when standard shipping is selected at checkout.

Tracking: When your order is shipped, an email with tracking information will be sent. For the best tracking experience we recommend downloading the "Shop App" from your order confirmation page.

Free Shipping + Other Shipping Options.

Standard Shipping: Every order ships free when you spend $39+. For orders $39 and under we charge a flat shipping rate of $5.

Carbon Neutral Shipping: Available for a flat fee of $6 on any order. We purchase a carbon offset to offset the environmental impact of shipping your order.

**Refer to item specific shipping & handling times for all items in your order. Some items ship separately and could require extended production or handling times.

Expedited Shipping Options

Options & Considerations: We offer multiple upgraded shipping options to choose from at checkout.

Please factor in any shipping, handling, or production time stated on the individual items page. We cannot expedite these times as some partner products are made to order, often by hand. 

Expedited Shipping: Available for a flat fee of $15 on any order. Expedited orders will ship out the same day Monday - Friday if ordered by 1 pm EST or by 10 am on Saturday. We will also upgrade shipping to an "air" option such as USPS Priority Mail or UPS 2 or 3 Day Air.

Overnight Air: Available for a flat fee of $30 on any order. Overnight orders will ship out the same day Monday - Friday if ordered by 1 pm EST or by 10 am on Saturday. Shipping service used will usually be USPS Priority Mail Express or UPS Next Day Air Saver.

Shipping Requests: Need an order by a certain date? Shoot us a chat or email and we will do our best to ensure we get it to you when you need it.

**Refer to item specific shipping & handling times for all items in your order. Some items ship separately and could require extended production or handling times. While rare, we are not responsible for carrier or weather related delays!

365 Day Tail Wag Guarantee

Shop with confidence! Maddie 100% guarantees every product we sell with our 365 day Tail Wag Guarantee. Terms and Conditions for this guarantee will vary depending on the item and its corresponding category.

Item Specific Information: Collars, Leashes, and Harnesses are guaranteed free of manufacturing defects for 365 days. Your item should stand up to normal use for 365 days as well. Normal wear, tear, and discoloration is normal depending on use and we are unable to guarantee your item will remain in mint condition, only that it will remain usable.

• Chewing - These items are not chew toys and will not stand up to any chewing. Monitor all dogs when using [often it's not the dog wearing the collar you need to worry about!]

Important Limitations: We reserve the right to deny any guarantee claim if fraud, illegal, abusive behavior or other inappropriate action is observed or determined, at the sole discretion of Maddie's American Pet Products LLC. Guarantee claims are limited to 1 replacement/credit per item, per customer.

A Guarantee Claim Process So Easy It'll Make Your Tail Wag

Self Serve Portal: We have implemented a self serve portal for all return, guarantee, and package protection requests. The easiest way to access the portal is through your customer account here. Alternatively, you can use this link here and have additional information ready to attempt an order lookup.

Easy Returns & Exchanges

Return Process: We accept returns within 30 days of purchase that are unopened, not used, and in original sellable condition for a full refund to the original form of payment, excluding any shipping charges paid. Return shipping will be charged on all returns and exchanges unless return and package protection was opted into and paid for at time or purchase.

Shop with Confidence

Free Returns + Package Protection: We have partnered with ReDo to offer low cost package protection and unlimited free returns and exchanges for a small fee at checkout. There will be an option to checkout with either ReDo Checkout+ or without protection when reviewing your cart.

Returns & Exchanges Happen, Surprise Fees Don't Have To

Unlimited Free Return & Exchanges: Sometimes we all have to return a product, whether due to an incorrect size or it did not work out for some other reason. With this protection the cost of any return shipping is fully covered.

Low, Flat Pricing: Protect your order for only $1.98 from return shipping charges. Currently return and package protection is only available as a combined service with package protection charged at 2% of the cart total added to the flat return protection price.

Why You Need Return Protection: While returns are pretty rare, we primarily see exchanges for products that have sizing options. Shipping can be one of the largest costs our small, family owned business encounters. In order to keep prices low for everyone we generally charge for return shipping in most cases. Return protection can be a very smart choice to avoid the possibility of paying $4-10+ for return shipping.

Peace of Mind with Hassle Free Package Protection

Low Cost Protection for Shipments: We've all probably experienced a lost, stolen, or damaged package before, package protection helps quickly make things right when this happens. With package protection we can quickly approve replacements of items in your order and you avoid the hassle of wait times and investigations shipping carriers usually require (USPS, UPS, etc).

Low Pricing, Big Protection: Package protection pricing is based on a rate of 2% of the total cost of your order. Currently package protection is only available as a combined service with returns and exchange protection.