365 Day Tail Wag Guarantee
Shop with confidence! We 100% guarantee every product we sell with our 365 day Tail Wag Guarantee. Terms and Conditions for this guarantee will vary depending on the item and its corresponding category.
Item Specific Information: Collars, Leashes, and Harnesses are guaranteed free of manufacturing defects for 365 days. Your item should stand up to normal use for 365 days as well. Normal wear, tear, and discoloration is normal depending on use and we are unable to guarantee your item will remain in mint condition, only that it will remain usable.
- Chewing - These items are not chew toys and will not stand up to any chewing. Monitor all dogs when using [often it's not the dog wearing the collar you need to worry about!]
Important Limitations: We reserve the right to deny any guarantee claim if fraud, illegal or other inappropriate behavior is observed or determined.
How to Start a Guarantee Claim: Please email firstname.lastname@example.org for all questions regarding product guarantees or to initiate a product return or exchange. Please include a picture of the product issue or fill rate of container for consumable products.
Information on this page serves as a summary. Full details can be found by visiting our FAQs library
The Humans that work for Maddie are always available to assist with questions. With decades of experience in pet care, we have the knowledge to tackle even the tough questions. Simply start a chat (bottom right of screen) or email us at email@example.com